Refund policy

Damages and issues
Please inspect your order upon receiving it and contact us immediately, with a photo or video, if the item you received is defective, damaged, faulty, or if you received the wrong item. If it is evident that the product is faulty or the wrong item was sent, we will issue a refund or resend the order, provided you contact us within 30 days of receiving your order. We cannot issue refunds or replacements without supporting evidence. Please contact us at support@tradiebits.com.

Change of mind (Australia, USA, Canada, New Zealand and other customers)
Outside of the cooling-off right described below for UK and EU customers, we do not accept returns or offer refunds for change of mind or incorrect sizing.

Your rights under Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the Australian Consumer Law (or any other law) that cannot be lawfully excluded. If a product fails to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund, and/or compensation for any reasonably foreseeable loss or damage, depending on whether the failure is major or minor.

Right to cancel — UK and EU customers (cooling-off period)
If you are a consumer located in the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of receiving your goods, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) or the equivalent EU Consumer Rights Directive.

To exercise this right, email support@tradiebits.com within 14 days of receiving your order, clearly stating you wish to cancel. You must then return the goods within 14 days of telling us, at your own cost, unless the goods are faulty or not as described (see "Damages and issues" above). Goods must be returned unused and in their original packaging where possible.

Once we receive the returned goods (or evidence you've sent them), we will issue your refund within 14 days, to your original payment method.

Exchanges
We do not offer exchanges. If you'd like a different product, follow the applicable return process above (where available) and place a new order.